How to refund money back on cash app cash app is a payment gateway platform. Due to heavy load on website and for security cash app failed the transaction. To learn how to get refund money back on cash app follow the below procedure: To refund a payment: 1. Tap the Activity tab on your Cash App home screen 2. . Select the payment 3. 3. Tap. 4. Select Refund 5. Press OK If you need any further help then feel free to connect cashappwallethelp. We are 24/7 at your service.